Refund policy

Last updated: October 19, 2026

This Refund Policy applies to all plans sold by PRO GROWTH GLOBAL LTD (“Pro Growth Global,” “we,” “us,” or “our”) through progrowthglobal.com and progrowthglobal.shop: Start VÉRTEBRA™, Pro VÉRTEBRA™ and Scale VÉRTEBRA™.

1. 30-Day Satisfaction Guarantee

Every plan includes a 30-day satisfaction guarantee. If you are not satisfied with the service you purchased, you may request a full refund of the plan price within 30 days of your purchase date.

2. How to Request a Refund

• Email hello@progrowthglobal.com with the subject “Refund Request” within 30 days of your purchase.
• Include your full name, the email used at checkout, your order number, and a short description of the reason for your request.
• We will confirm receipt of your request and, where it helps, offer to fix any issue with your delivery before processing the refund. Accepting a fix is always your choice.

3. How Refunds Are Paid

Approved refunds are issued in US dollars to the original payment method used at checkout. Once we process the refund, the time it takes to appear on your statement depends on your bank or card issuer.

4. Third-Party Costs

Our plans cover our own services. Costs you pay directly to third parties are not charged by us and cannot be refunded by us. These include your Shopify subscription and apps, domain registration, advertising spend paid to Meta, Google or other platforms, and supplier or product costs.

5. After a Refund

When a refund is issued, the service ends. We will stop working on your project and remove our collaborator access to your accounts. Anything already set up in your own Shopify store and accounts remains yours.

6. Chargebacks

If you have a problem with your purchase, please contact us first at hello@progrowthglobal.com so we can resolve it quickly under this policy.

7. Contact

PRO GROWTH GLOBAL LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@progrowthglobal.com
Phone and WhatsApp: +1 (845) 910-1174